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Orders and Returns

Orders

Ordering / Quantities:
At Litco.com we have made ordering easy by listing order quantities in drop down menus for all products offered,  please note quantities may vary by product line.  We also have no minimum dollar amount required. 

Quantity discounts are available; to request a quote, to place a bulk order or get more information – click here to contact a Litco Customer Service Rep.

Please note:  A 6.5% sales tax applies to all orders to be shipped within the State of Ohio.

Ordering Process:
Visit individual product pages to see pricing and add items to your cart. When finished adding products, follow our simple checkout process and submit your secure online order.

If you would like to add any of the Suggested Accessories to your cart, click on the part name in the chart to be taken to the order page. Once you are done reviewing the “Suggested product” enter your quantity and click “add to cart”. You can then begin the checkout process.

Additional Ordering Options:
If you prefer not to place your order online, you can contact us at 1-800-236-1903 and one of our Customer Service Representatives will be happy to assist you.


 

Returns

Return Procedure:
An authorized RMA number is required for all returns. You must contact a Customer Service Representative to obtain the RMA number. Please have the following information available to help expedite the return process.

You will be asked for the following information:
1) Product being returned
2) PO or invoice number
3) Quantity to be returned
4) Reason for the return

Below are the guidelines for returning product.

Stock parts:
*All parts must be returned within 30 days from ship date.

*Litco will offer credit for parts passing inspection only.

*No credit can be given for freight on original shipment and the customer assumes responsibility for all return freight charges.

*A 20% re-stocking fee will be charged on all returns.

*Once inspected by Litco, credit will be processed within 10-14 business days of product being received.

Modified parts:
No returns accepted. Any customized product is non-refundable, non-cancelable.


 

Payments

Payment Options:
All online orders must be paid prior to shipment using a credit card or PayPal only. We accept the following credit cards: Visa, MasterCard, and American Express. You can also pay using your PayPal account. When you place your order and proceed to the shopping cart you will be able to select any of the above methods of payment.

Credit Card Order Needs:
To place a credit card order you will need to enter your name, as it appears on the card, and the billing address where the credit card bill is sent to you. There is a “ship to address” available, if different from billing info. If billing and shipping are the same, you can select the “Check if Billing and Shipping are the same” to automatically populate the shipping address.